Continental Casualty Group·Kim v. Ironworks Fabrication
Hello, you've reached medical records, James speaking — what can I do for you today?
Hi James, my name is Margot, I'm calling from Atlas on behalf of Continental Casualty Group. We have a subpoena on file for a patient named Andrew Kim, date of birth December 1st, 1964, and I'm just checking in to see where things stand with fulfilling that request.
Sure, let me look that up — can you give me the case name and the date-of-service range you need covered?
Absolutely — the case is Kim versus Ironworks Fabrication, and we're looking for the complete treatment records covering the timeframe specified in the subpoena.
We do have those records ready to go, but there's a retrieval fee that needs to be settled before we can actually release anything.
Totally understood — what's the total amount? I want to get the approval process started on our end as soon as possible.
The fee comes out to six hundred dollars based on the page count.
Perfect, six hundred dollars — I'll flag that for authorization this afternoon and give you a call back to take care of the payment. Once that goes through, are we looking at same-day release?
That's right, same day as soon as the payment clears on our end.