Aldridge Workers' Comp Solutions·Martinez v. Pacific Cold Storage
Hello, medical records, Steven speaking — what can I do for you today?
Hey Steven, my name's Margot, I'm calling from Atlas on behalf of Aldridge Workers' Comp Solutions. We've got a subpoena on file for a patient named Lucia Martinez, date of birth June 1st, 1987, and I'm just checking in to see where things are with that request.
Sure, give me a second to look that up. What's the case name, and what date-of-service range are you after?
Absolutely — the case is Martinez v. Pacific Cold Storage, and we're looking for the complete treatment records covering the period specified in the subpoena.
I do see the request here, but our compliance team has put a flag on it. They're saying we need a signed HIPAA authorization before anything can go out, and it also looks like the requesting attorney wasn't pre-noticed prior to the subpoena being served.
I hear you — the subpoena duces tecum we issued was served in accordance with Code of Civil Procedure section 1985.3, and the consumer notice went out along with it. I can get you a re-noticed authorization and a copy of the proof of service today. Would having both of those in hand be enough to lift the compliance hold?
Yeah, if you can send over the re-noticed authorization and that proof of service, that should be what I need to get it moving. Send them through and I'll take them straight to compliance myself.
Great, you'll have both within the hour. Once compliance gives the green light, what kind of turnaround are we looking at for the records to actually go out?
If compliance clears it tomorrow, you're probably looking at Friday for the records to go out — that's being realistic about it.