Continental Casualty Group·Lee v. Harbor Construction Co.
Medical records, Verde Mesa Express Care, Mary speaking — what can I do for you today?
Hey Mary, my name is Margot, I'm calling from Atlas on behalf of Continental Casualty Group. We've got a subpoena out for records pertaining to a patient named Mei Lee, date of birth April 23rd, 1955. I wanted to check in and see where things are with that.
Sure, give me just a second to find it. Can you tell me the case name and what date-of-service range you need?
Absolutely — the case is Lee v. Harbor Construction Co., and we're looking for the complete treatment records covering the timeframe specified in the subpoena.
Okay, I'm seeing the request here, but our compliance department has a hold on it — they're requiring a signed HIPAA authorization before anything goes out, and it also looks like the requesting attorney wasn't pre-noticed on this.
I hear you. The subpoena duces tecum we issued was served in accordance with Code of Civil Procedure section 1985.3 — the consumer notice went out with it. I can get you a fresh proof of service and a re-noticed authorization today if that helps. Would those two things be enough to lift the compliance hold?
Yeah, if you can send me both the re-noticed authorization and the proof of service, I should be able to take that straight to compliance myself and get it moving.
Great — I'll have both documents over to you within the hour. Once compliance gives the green light, what's a realistic turnaround for the records going out?
I'd say Friday is doable, as long as compliance clears everything by tomorrow.