Aldridge Workers' Comp Solutions·Clark v. Bridgeway Logistics
Thank you for calling Harborview Regional Medical Center. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Records department, Thomas speaking — what can I do for you?
Hey Thomas, my name's Margot, calling from Atlas on behalf of Aldridge Workers' Comp Solutions. We've got a subpoena on file for a patient named Lisa Clark, date of birth May 23rd, 1942, and I'm just checking in to see where things are at with that request.
Sure, let me look into that. Can you give me the case name and the date-of-service range you need covered?
Absolutely — the matter is Clark v. Bridgeway Logistics, and we're looking for the complete treatment records for whatever period is specified on the subpoena.
So our department actually needs these to come in via fax rather than email. Do you have a fax number on file for us?
Happy to send it right over by fax. Let me just confirm the number with you — and is there anything specific you'd like on the cover sheet so it gets routed directly to you?
Yeah, just put my name on there along with the word 'subpoena' and I'll be able to start pulling the records as soon as it comes through.
Great, I'll get that faxed over to you now with your name on the cover sheet. Once it's in your queue, roughly what kind of turnaround are we looking at?
You're probably looking at about a week from the time I receive it.