Continental Casualty Group·Thomas v. Goldline Transit Authority
Thank you for calling Willowbrook Laboratories. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Medical records, Elizabeth speaking — what can I do for you?
Hi there Elizabeth, my name is Margot, I'm with Atlas reaching out on behalf of Continental Casualty Group. We've got a subpoena on file over at your facility for a patient named Jennifer Thomas, date of birth September 10th, 1989, and I just wanted to check on the status of that.
Sure, let me look into that — can you give me the case name and the date-of-service range you need covered?
Absolutely — the case is Thomas v. Goldline Transit Authority, and we're looking for the complete treatment records for whatever period is specified on the subpoena.
Just so you know, our department handles these through fax only, not email. Do you have the fax number for our records department?
No problem at all, I'll send it by fax. Let me just confirm I've got the right number — and would you like anything specific on the cover sheet to make sure it comes directly to you?
Yeah, just put my name and the word 'subpoena' on the cover sheet and it'll get to me — once I have that in hand I can get the pull started.
Great, I'm sending it over right now with your name on the cover. Roughly what kind of turnaround are we looking at once it's in your queue?
Should be about a week from the time I receive it.