Continental Casualty Group·Anderson v. Brentwood Property Partners
Thank you for calling Silvercreek Diagnostics. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Records department, Steven speaking — what can I do for you today?
Hey Steven, my name's Margot, I'm with Atlas reaching out on behalf of Continental Casualty Group. We've got a subpoena on file for a patient named Jessica Anderson, date of birth September 19th, 2003, and I'm just checking in to see where things are with that.
Sure, let me look into that — can you give me the case name and the date-of-service range you need covered?
Absolutely — the case is Anderson v. Brentwood Property Partners, and we're asking for the complete treatment records for the timeframe specified in the subpoena.
Just so you know, our office handles these through fax rather than email. Do you have the fax number for our records department?
No problem at all, I'll send it right over by fax. Let me just confirm the number with you — and is there anything specific you'd like on the cover sheet so it lands directly with you?
Yeah, just put my name and the word 'subpoena' on the cover sheet and that'll get it to me. Once I've got the fax in hand, I can start pulling the records.
Great, sending it now with your name on the cover sheet. Once it's in your queue, what kind of turnaround are we looking at?
About a week should do it.