Continental Casualty Group·Williams v. Unified Delivery Network
Records department, Daniel speaking — what can I do for you?
Hi Daniel, my name is Margot, I'm calling from Atlas on behalf of Continental Casualty Group. We've got a subpoena in place for records belonging to a patient named David Williams, date of birth September 6th, 1958, and I just wanted to check in on the status of that request.
Sure, let me look that up. Can you give me the case name and the service date range you need?
Absolutely — the case is Williams v. Unified Delivery Network, and we're looking for the complete treatment records covering the date range listed on the subpoena.
We do have those records ready to go, but we require a retrieval fee to be paid before anything can go out.
That's totally fine — what's the amount? I'll get it submitted for approval on our end right now.
With the page volume involved, it works out to six hundred dollars.
Perfect — six hundred, noted. I'll push that for authorization this afternoon and follow up with you to sort out payment. Once that goes through, are we looking at same-day release?
That's correct — as soon as payment clears, we can release them the same day.