Continental Casualty Group·King v. Goldline Transit Authority
Medical records department, Mark speaking — what can I do for you?
Hey Mark, my name's Margot, calling from Atlas on behalf of Continental Casualty Group. We've got a subpoena in place for a patient named Amir King, date of birth December 17th, 1964 — I'm just trying to get a status update on where that request stands.
Sure, give me a second to find it. Can you tell me the case name and the date-of-service window you need covered?
Absolutely — the case is King v. Goldline Transit Authority, and we're looking for the complete treatment records for the timeframe listed on the subpoena.
Yeah, I do have that in the system. I'll be straight with you — we went through a system migration and we're sitting on a backlog right now, probably running a couple weeks out.
I really appreciate you being upfront about that. The thing is, this request is tied to a subpoena with a hard deadline, so I'm hoping we can find a way to move it up the queue. Would it help if I resent the proof of service, or if I tightened up the date range on my end?
Honestly, a tighter date range would make the biggest difference. Get me just the specific dates you actually need and I can probably turn this around by the end of next week.
Perfect — I'll shoot that narrowed range over as soon as we hang up. So we're looking at end of next week, and I'll give you a call Wednesday to make sure everything's on track?
Sounds good. We'll talk Wednesday.