Continental Casualty Group·Rossi v. Coast Highway Logistics
Thank you for calling Bayshore Regional Medical Center. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Medical records department, Daniel speaking — what can I do for you today?
Hey Daniel, my name is Margot, I'm with Atlas reaching out on behalf of Continental Casualty Group. We've got a subpoena on file there with you for a patient named John Rossi, date of birth June 19th, 1959, and I just wanted to check on the status of that request.
Sure, let me look that up — do you have the case name handy, and what date-of-service range are we talking about?
Absolutely — the case is Rossi versus Coast Highway Logistics, and we're after the complete treatment records covering whatever period is specified on the subpoena.
Okay, so the records are actually ready to go on our end — the hold-up is that there's a retrieval fee that needs to be settled before we can release anything.
That's totally fine — what's the dollar amount? I want to get the approval started on our end as soon as we hang up.
The total comes out to six hundred dollars based on the page count.
Understood — six hundred dollars. I'll push that for authorization this afternoon and give you a call back to sort out the payment. Once that goes through, are we looking at same-day release?
That's right — as soon as the payment clears, we can get those out the same day.