Reyes & Sterling LLP·Patel v. Unified Delivery Network
Thank you for calling Lakeridge Regional Medical Center. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Records department, Kimberly speaking — what can I do for you?
Hi Kimberly, my name is Margot, I'm with Atlas Medical Records Retrieval, reaching out on behalf of Reyes and Sterling LLP. We've got a subpoena on file with your facility for a patient named Nancy Patel, date of birth May 11th, 1968. I'm just touching base to get a status update on where that stands.
Sure, let me bring that up on my end — can you give me the case name and the date-of-service range you're requesting?
Absolutely — the matter is Patel v. Unified Delivery Network, and we're looking for the complete treatment records covering the timeframe specified in the subpoena.
Okay, I do have the request here. I'll be upfront with you — we're pretty swamped right now. We just went through a system migration and everything is running about two weeks behind.
I really do appreciate you being straight with me about that. The thing is, this request is tied to a subpoena with a firm deadline, so I'm hoping there's a way to move it up in the queue. Would it help if I sent over the proof of service, or if we tightened up the date range?
Actually, a narrowed date range would make a real difference. If you can get me just the specific dates that are relevant, I can probably turn this around by the end of next week.
Perfect — I'll get you that narrowed date range as soon as we hang up. So we're looking at end of next week on your end — and would Wednesday work for me to check in and make sure everything's on track?
Wednesday works great — talk then.