Reyes & Sterling LLP·Harris v. Unified Delivery Network
Thank you for calling Bayshore Diagnostics. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Medical records, Carol speaking — what can I do for you today?
Hi Carol, my name's Margot, I'm with Atlas reaching out on behalf of Reyes and Sterling LLP. We've got a subpoena on file over at Bayshore Diagnostics for a patient named Matthew Harris, date of birth September 22nd, 1941, and I just wanted to check on the status of that request.
Sure, let me look that up. Can you give me the case name and the date-of-service window you're after?
Absolutely — the matter is Harris v. Unified Delivery Network, and we're looking for the complete treatment records covering the timeframe specified in the subpoena.
Okay, I do have the request here. I'll be upfront with you — we're running pretty behind right now because of a system migration we just went through, so records are delayed by a couple of weeks.
I really appreciate you being straight with me on that. The thing is, this is tied to a subpoena so there's a firm deadline attached, and I'd like to see if we can bump it up in the queue somehow. Would it help if I sent over the proof of service, or maybe a tighter date range?
Actually, yeah — a narrower date range would make a real difference on our end. If you can get me just the specific dates that are relevant, I can probably turn this around by the end of next week.
Perfect, I'll get that narrowed date range over to you as soon as we hang up. So we're looking at end of next week — and would it be all right if I called back Wednesday just to make sure things are on track?
Wednesday works for me. Talk then.