Continental Casualty Group·Sanchez v. Ironworks Fabrication
Thank you for calling Ironwood Radiology. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Records department, Jessica speaking — what can I do for you?
Hey Jessica, my name's Margot, I'm calling from Atlas on behalf of Continental Casualty Group. We've got a subpoena on file with your facility for a patient named Donald Sanchez, date of birth May 27, 2000, and I just wanted to check on the status of that.
Sure, give me a moment to look that up. Can you tell me the case name and what date-of-service range you're requesting?
Absolutely — the case is Sanchez v. Ironworks Fabrication, and we're looking for the complete treatment records covering the period specified in the subpoena.
I do see the request here, but our compliance team has put a hold on it — they're requiring a signed HIPAA authorization before anything goes out, and it's also showing that the requesting attorney wasn't properly pre-noticed.
I hear you. The subpoena duces tecum we issued was served in full compliance with Code of Civil Procedure section 1985.3 — the consumer notice went out along with it. I'm happy to resend the proof of service along with a re-noticed authorization this afternoon. Would that be enough to lift the compliance hold?
Yeah, if you can get me both the re-noticed authorization and the proof of service, I should be able to move it forward — send those over and I'll take them straight to compliance myself.
Great, I'll get those over to you within the hour. Once compliance gives the green light, what's your realistic turnaround for releasing the records?
I'd say Friday is doable, as long as compliance clears everything by tomorrow.