Reyes & Sterling LLP·Tanaka v. Summit Auto Group
Thank you for calling Willowbrook Laboratories. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Medical records, Elizabeth speaking — what can I do for you today?
Hi Elizabeth, my name is Margot, I'm with Atlas reaching out on behalf of Reyes and Sterling LLP. We've got a subpoena on file with your facility for records belonging to Wei Tanaka, date of birth July 6th, 1943, and I'm calling to get a status update on where things are.
Sure, let me bring that up on my end. Can you give me the case name and the service date range you're after?
Absolutely — the matter is Tanaka v. Summit Auto Group, and we're looking for the complete treatment records covering the period specified in the subpoena.
Okay, I do see it here. I'll level with you — we're running behind right now, had a system migration recently and we're looking at roughly a couple weeks of backlog across the board.
I really do appreciate you being upfront about that. The thing is, this request is tied to a subpoena with a firm deadline, so I'm hoping we can find a way to bump it up. Would it help if I sent over the proof of service, or maybe a tighter date range to work from?
A narrowed date range would actually make a real difference on our end. If you can get me just the specific dates you need, I can probably turn this around by the end of next week.
Perfect — I'll fire off that narrowed date range as soon as we hang up. So I've got end of next week as the target, and I'll plan to circle back with you on Wednesday to make sure everything's on track?
That works for me. Talk to you Wednesday.