Aldridge Workers' Comp Solutions·Flores v. Bridgeway Logistics
Thank you for calling Riverstone Laboratories. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Records department, Jessica speaking — what can I do for you?
Hey Jessica, this is Margot calling from Atlas, reaching out on behalf of Aldridge Workers' Comp Solutions. We've got a subpoena on file for a patient named Lucia Flores, date of birth December 28th, 1976, and I just wanted to check in on the status of that request.
Sure, give me a moment to look that up. Can you tell me the case name and the date-of-service range you need covered?
Absolutely — the matter is Flores v. Bridgeway Logistics, and we're after the complete treatment records covering the period specified in the subpoena.
I do see the request here, but our compliance team has raised a concern — they're requiring a signed HIPAA authorization before anything goes out, and it's also showing that the requesting attorney wasn't pre-noticed prior to service.
Got it. The subpoena duces tecum we served was issued in accordance with Code of Civil Procedure section 1985.3, and the consumer notice went out along with it. I'm happy to resend the proof of service and a re-noticed authorization today — would that be enough to lift the compliance hold?
Yes, if you can get me both the re-noticed authorization and the proof of service, that should be what I need to move it forward. Send those over and I'll take them straight to compliance myself.
Great — you'll have everything within the hour. Once compliance gives the green light, what's a realistic turnaround on getting the records out?
I'd say Friday is doable, as long as compliance clears it by tomorrow.