Aldridge Workers' Comp Solutions·Harris v. Evergreen Landscaping Co.
Thank you for calling Riverstone Laboratories. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Records department, Jessica speaking — what can I do for you today?
Hi there, Jessica — my name's Margot, I'm with Atlas, reaching out on behalf of Aldridge Workers' Comp Solutions. We've got a subpoena issued for the records of a patient named Anthony Harris, born June seventh, 1987. I'm just checking in to see where things are at with that request.
Sure, let me bring that up on my end. Could you give me the case name and the date-of-service window you're after?
Absolutely — the case is Harris versus Evergreen Landscaping Co., and we're looking for the complete treatment records covering the period specified on the subpoena.
I do see the request here, but our compliance team has put a hold on it — they're requiring a signed HIPAA authorization before anything gets released, and it's also showing that the requesting attorney wasn't properly pre-noticed.
I hear you. The subpoena duces tecum we served was issued in accordance with Code of Civil Procedure section 1985.3 — the consumer notice went out alongside it. I can get you a re-noticed authorization and a copy of the proof of service within the day. Would that be enough to get the compliance hold lifted on your side?
Yes, if you can send over both the re-noticed authorization and the proof of service, that should be what I need to move it forward. Get those to me and I'll personally walk them over to compliance.
Great — you'll have everything from me within the hour. Once compliance gives the green light, do you have a sense of when the records would actually go out?
If compliance clears it tomorrow, I'd say you're realistically looking at Friday for the release.