Continental Casualty Group·Sanchez v. Sierra Rideshare, Inc.
Medical records, Barbara speaking — what can I do for you today?
Hi Barbara, my name is Margot, I'm with Atlas reaching out on behalf of Continental Casualty Group. We've got a subpoena on file at your facility for a patient named Richard Sanchez, date of birth April 19th, 1971, and I'm just checking in on the status of that.
Sure, let me take a look — can you give me the case name and the date-of-service range you need?
Absolutely — the case is Sanchez v. Sierra Rideshare, Inc., and we're looking for the complete treatment records covering the period specified in the subpoena.
I do see the request here, but our compliance team has put a hold on it — they're requiring a signed HIPAA authorization before anything goes out, and it's also showing that the requesting attorney wasn't pre-noticed on this.
I hear you — the subpoena duces tecum we served is fully compliant with Code of Civil Procedure section 1985.3, and the consumer notice went out with it. I'm happy to resend the proof of service along with a re-noticed authorization today if that's what it takes to get the compliance hold lifted.
Yes, if you can get me that re-noticed authorization and the proof of service, I should be able to push this through — send those over and I'll take them straight to compliance myself.
Great, I'll get those to you within the hour. Once compliance gives the green light, what's a realistic turnaround for the records to go out?
I'd say by Friday, as long as compliance clears it by tomorrow.