Continental Casualty Group·Perez v. Crestline Apartments, LP
Records department, Amanda speaking — what can I do for you?
Hi Amanda, my name is Margot, I'm with Atlas, and I'm reaching out on behalf of Continental Casualty Group. We have a subpoena on file with your facility for records pertaining to a Matthew Perez, date of birth September 3rd, 1987, and I wanted to get a status update on where that request stands.
Sure, let me bring that up. Can you give me the case name and the date-of-service range you're looking for?
Absolutely — the matter is Perez v. Crestline Apartments, LP, and we're looking for the complete treatment records covering the period specified in the subpoena.
Okay, I do see it here. I'll be upfront with you — we're running behind right now because of a system migration we just went through, so records are delayed by a couple of weeks at the moment.
I really do appreciate you being straight with me on that. The thing is, this comes in under a subpoena with a hard deadline attached, so I'm hoping we can find a way to move it up the queue. Would it help if I sent something over — the proof of service, maybe a tighter date range?
Yeah, a narrowed date range would definitely make a difference. If you can get me just the specific dates that are relevant, I can probably turn this around by the end of next week.
Perfect — I'll get that narrowed range over to you as soon as we hang up. So we're targeting end of next week, and I'll give you a call Wednesday to make sure everything is on track?
That works for me. Talk to you Wednesday.