Reyes & Sterling LLP·Hernandez v. Pacific Freight Systems, Inc.
Thank you for calling Bayshore Diagnostics. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Medical records, Carol speaking — what can I do for you today?
Hi Carol, my name is Margot, I'm with Atlas and I'm reaching out on behalf of Reyes and Sterling LLP. We have a subpoena on file with your facility for records belonging to Sandra Hernandez, date of birth September 28th, 1940, and I just wanted to get an update on where things are with that.
Sure, let me look that up real quick. Can you give me the case name and the date-of-service range you need?
Absolutely — the matter is Hernandez v. Pacific Freight Systems, Inc., and we're asking for the complete treatment records covering the timeframe specified in the subpoena.
Okay, I do have that here. I'll be upfront with you though — we've been dealing with a system migration and our turnaround is running about two weeks behind right now.
I really appreciate you being straight with me on that. The thing is, this is tied to a subpoena and there's a firm deadline attached, so I want to see if there's any way to move it up the queue. Would it help if I sent over the proof of service, or maybe a tighter date range?
Honestly, a narrowed date range would make a real difference on our end. If you can get me just the specific dates that are relevant, I can probably turn this around by the end of next week.
Perfect, I'll get that narrowed range over to you as soon as we hang up. So we're looking at end of next week — and would it be all right if I circled back Wednesday just to make sure everything is on track?
Wednesday works great. Talk then.