Continental Casualty Group·Miller v. Vandermeer Retail Group
Thank you for calling Meridian Clinical Labs. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Records department, Ashley speaking — what can I do for you?
Hi Ashley, Margot here from Atlas, reaching out on behalf of Continental Casualty Group. We've got a subpoena on file at your facility for a patient named Aisha Miller, date of birth July fourteenth, 1957. I'm just calling to get a status update on where things are with that request.
Sure, give me a second to look that up. Can you tell me the case name and what date-of-service range you're working with?
Absolutely — the case is Miller v. Vandermeer Retail Group, and we're after the complete treatment records covering the timeframe listed on the subpoena.
Okay, yeah, I'm seeing it here. I want to be upfront with you — we've been really slammed. We went through a system migration recently and we're running about two weeks behind on records.
I appreciate you being straight with me. The thing is, this one's tied to a subpoena, so there's a hard deadline involved. Is there anything I can do on my end to help move it along — forward the proof of service, maybe tighten up the date range?
Honestly, a tighter date range would make a real difference. If you send me just the specific dates you need, I can probably turn this around by end of next week.
Perfect, I'll get that narrowed date range over to you as soon as we hang up. So we're looking at end of next week — and would it be all right if I follow up with you Wednesday just to confirm it's on track?
Wednesday works for me. Talk then.