Reyes & Sterling LLP·Ramirez v. Pacific Freight Systems, Inc.
Thank you for calling Verde Mesa Medical Center. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Records department, Kofi speaking. What can I do for you today?
Hey Kofi, my name is Margot — I'm calling from Atlas on behalf of Reyes and Sterling LLP. We've got a subpoena on file with your facility for a patient named James Ramirez, date of birth February 24th, 1987. I wanted to check in and get a status update on where that request stands.
Sure, let me look into that. Can you give me the case name and the date-of-service range you're after?
Absolutely — the case is Ramirez versus Pacific Freight Systems, Inc., and we're looking for the complete treatment records covering the time frame specified in the subpoena.
So we actually need these requests submitted by fax rather than email. Do you have the fax number for our records department?
I'll send it over by fax right now. Let me just confirm the number with you — and is there anything specific you'd like on the cover sheet so it gets routed directly to you?
Just put my name on it and write 'subpoena' somewhere on the cover sheet. Once I receive it by fax I can get started on pulling those records.
Got it, I'll send that over with your name on the cover sheet right now. Once it's in your queue, what kind of turnaround are you looking at?
Probably about a week from when I receive it.