Continental Casualty Group·Okafor v. Pacific Cold Storage
Records department, Daniel speaking — what can I do for you today?
Hi Daniel, my name is Margot, I'm with Atlas, and I'm reaching out on behalf of Continental Casualty Group. We've got a subpoena on file at your facility for a patient named Wei Okafor, date of birth October 5th, 1961. I just wanted to check in on the status of that request.
Sure, let me look into that. Can you give me the case name and the date-of-service range you need covered?
Absolutely — the case is Okafor v. Pacific Cold Storage, and we're looking for the complete treatment records for the time period specified on the subpoena.
Just so you know, our department requires these to come in via fax rather than email. Do you have our fax number on hand?
No problem at all, I can send that right over by fax. Let me just confirm the number with you — and is there anything specific you'd like on the cover sheet so it gets routed directly to you?
Just put my name on it along with the word 'subpoena' and that'll make sure it comes straight to me. Once I've got that in hand I can get started on pulling the records.
Great, I'll get that faxed over to you right now with your name on the cover sheet. Roughly how long should I expect before the records are ready once you have it?
About a week from when I receive it should do it.