Aldridge Workers' Comp Solutions·Young v. Ironworks Fabrication
Thank you for calling Crescent Community Hospital. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Medical records, Wei speaking. What can I do for you?
Hey Wei, my name's Margot — I'm with Atlas, reaching out on behalf of Aldridge Workers' Comp Solutions. We've got a subpoena on file at your facility for a patient named Sandra Young, date of birth September 22nd, 1983. I'm calling to get a status update on where that request is sitting.
Sure, give me just a second to look that up. Can you tell me the case name and the date-of-service range you need?
Absolutely — the matter is Young v. Ironworks Fabrication, and we're looking for the complete treatment records covering the time period specified in the subpoena.
Okay, I do have that in the system. I'll be upfront — we're dealing with a pretty significant backlog right now after a system migration, so records are running about two weeks behind.
I really appreciate you being straight with me on that. The thing is, this is tied to a subpoena, so there's a hard deadline involved. I want to work with you on this — would it help if I sent over the proof of service, or maybe a tighter date range to make the pull simpler on your end?
Yeah, a narrower date range would definitely help. If you can get that to me, I can probably turn this around by the end of next week.
Perfect — I'll get that narrowed date range over to you as soon as we hang up. So we're targeting end of next week, and I'll give you a call Wednesday to make sure it's on track?
Sounds good. We'll talk Wednesday.