Continental Casualty Group·Garcia v. Sierra Rideshare, Inc.
Thank you for calling Northstar Community Hospital. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Records department, Michael speaking — what can I do for you today?
Hey Michael, my name is Margot, I'm with Atlas reaching out on behalf of Continental Casualty Group. We've got a subpoena in for records belonging to Kofi Garcia, born September 6th, 1988, and I wanted to check on the status of that request.
Sure, let me look that up. Can you give me the case name and the dates of service you need covered?
Absolutely — the case is Garcia v. Sierra Rideshare, Inc., and we're looking for the complete treatment records covering the date range specified in the subpoena.
So we actually need these to come in by fax rather than email. Do you have the fax number for our records department?
Happy to send it over by fax. Let me just confirm the number with you — and is there anything specific you'd like on the cover sheet so it gets to you directly?
Yeah, just put my name on it and write 'subpoena' somewhere on the cover. Once that comes through by fax I can get the pull started.
Got it, sending it over now with your name right on the cover sheet. Once it's in your queue, what kind of turnaround are we looking at?
Probably about a week from when I receive it.