Continental Casualty Group·Lewis v. Pacific Cold Storage
Records department, Mary speaking — what can I do for you today?
Hi Mary, my name is Margot, I'm with Atlas, and I'm reaching out on behalf of Continental Casualty Group. We've got a subpoena on file with you for records belonging to Fatima Lewis, date of birth September 10th, 1980, and I just wanted to check on the status of that.
Sure, give me one second to find it. Can you tell me the case name and what date-of-service range you need covered?
Absolutely — the matter is Lewis v. Pacific Cold Storage, and we're looking for the complete treatment records for the period specified in the subpoena.
I'm seeing the request here, but our compliance team has put a hold on it — they're requiring a signed HIPAA authorization before anything can go out, and it looks like the requesting attorney wasn't pre-noticed on this one.
I hear you. The subpoena duces tecum we served was issued in compliance with Code of Civil Procedure section 1985.3 — the consumer notice went out right along with it. I can get you a fresh copy of the proof of service and a re-noticed authorization before the end of the day. Would that be enough to lift the compliance hold?
Yes, if you can send me the re-noticed authorization and that proof of service, I should be able to move it forward. Get those over to me and I'll take them straight to compliance myself.
Great, I'll have everything to you within the hour. Once compliance gives the green light, what's a realistic turnaround for the records going out?
I'd say Friday is doable, as long as compliance clears it by tomorrow.