Continental Casualty Group·Scott v. Bridgeway Logistics
Hey there, medical records — James speaking. What can I do for you?
Hi James, my name is Margot, I'm calling from Atlas on behalf of our client Continental Casualty Group. We've got a subpoena on file with you folks for a patient named Joshua Scott, date of birth September 3rd, 1999 — I'm just checking in on the status of that request.
Sure thing, let me look into that. Can you give me the case name and the dates of service you need covered?
Absolutely — the matter is Scott v. Bridgeway Logistics, and we're looking for the complete treatment records for whatever date range is specified on the subpoena.
So actually, we need these to come through by fax rather than email. Did you have our fax number for the records department?
No problem, I can send it right over by fax. Let me just confirm the number with you — and would you like anything specific on the cover sheet so it gets routed directly to you?
Yeah, just put my name on there along with the word 'subpoena' and I'll get it as soon as it comes in and start pulling the records.
Great, I'm sending that over now with your name on the cover sheet. Once you've got it in queue, roughly how long should we expect before it's ready?
Should be about a week from when I receive it.