Reyes & Sterling LLP·Torres v. Vandermeer Retail Group
Thank you for calling Harborview Imaging Partners. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Medical records, Ashley speaking — what can I do for you today?
Hey Ashley, my name's Margot, calling from Atlas on behalf of Reyes and Sterling LLP. We've got a subpoena on file with your facility for a patient named Charles Torres, date of birth October 15th, 1955, and I just wanted to check in and see where things are at with that.
Sure, let me take a look. Can you give me the case name and the date-of-service range you need covered?
Absolutely — the case is Torres versus Vandermeer Retail Group, and we're looking for the complete treatment records for whatever period is listed on the subpoena.
Okay, I do see it here. I'll be upfront — we're running pretty behind right now because of a system migration we just went through, so records are backed up by a couple of weeks at this point.
I really appreciate you being straight with me on that. The thing is, this is tied to a subpoena with a hard deadline, so I'm hoping we can find a way to move it up the queue. Would it help if I sent over the proof of service again, or maybe a tighter date range to work with?
A narrower date range would definitely make a difference. If you can send me just the specific dates that are actually relevant, I can probably turn this around by the end of next week.
Perfect, I'll get that narrowed range over to you as soon as we hang up. So we're looking at end of next week — and would it be okay if I called back Wednesday to make sure it's on track?
Wednesday works for me. Talk then.