Continental Casualty Group·Nguyen v. Harbor Construction Co.
Medical records, Amanda speaking — what can I do for you?
Hi Amanda, Margot here from Atlas, reaching out on behalf of Continental Casualty Group. We've got a subpoena on file with your facility for records belonging to Michelle Nguyen, date of birth March 27, 1967. I'm just calling to get a status update on where things are.
Sure, let me look that up. Can you give me the case name and the date-of-service range you need?
Absolutely — the case is Nguyen v. Harbor Construction Co., and we're looking for the complete treatment records covering the period specified in the subpoena.
I do see it here. I'll be upfront — we're dealing with a pretty significant backlog right now after a system migration, so records are running about two weeks behind.
I really appreciate you being straight with me on that. The thing is, this request is tied to a subpoena with a firm deadline, so I'm hoping we can find a way to move it up the queue. Would it help if I sent over the proof of service, or maybe a tightened date range?
A narrowed date range would definitely help us on our end. If you get me just the specific dates you need, I can probably have this out to you by end of next week.
Perfect — I'll fire that narrowed range over as soon as we hang up. So we're targeting end of next week, and I'll give you a call Wednesday to make sure it's on track?
Sounds good. We'll talk Wednesday.