Reyes & Sterling LLP·Kowalski v. Coast Highway Logistics
Thank you for calling Willowbrook Laboratories. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Hello, medical records department, Elizabeth speaking — what can I do for you today?
Hi there, Elizabeth — my name is Margot, I'm with Atlas, and I'm reaching out on behalf of Reyes and Sterling LLP. We've got a subpoena on file for a patient named Diego Kowalski, date of birth July 12, 1980, and I'm just touching base to find out where things stand with that request.
Sure thing, let me bring that up on my end. Can you give me the case name and the date-of-service range you need covered?
Absolutely — the matter is Kowalski versus Coast Highway Logistics, and we're looking for the complete treatment records for the time period specified in the subpoena.
Okay, I do see it here. I'll be upfront with you — we're running pretty behind right now. We just went through a system migration and records are backed up by a couple of weeks at least.
I really appreciate you being straight with me on that. The thing is, this request is tied to a subpoena with a firm deadline, so I'm hoping we can find a way to bump it up the queue. Would it help if I sent over the proof of service, or if we narrowed down the date range?
Honestly, a tighter date range would make a real difference. If you can send me just the specific dates that are relevant, I can probably turn this around by the end of next week.
Perfect — I'll get that narrowed date range over to you as soon as we hang up. So we're looking at end of next week, and I'll give you a call Wednesday to make sure everything's on track?
That sounds good to me — talk to you Wednesday.