Reyes & Sterling LLP·Robinson v. Coast Highway Logistics
Hill & Associates Medical Group, records department, Mark speaking — what can I do for you?
Hi there, Mark. My name is Margot, I'm with Atlas, reaching out on behalf of Reyes and Sterling LLP. We've got a subpoena on file with your facility covering records for a patient named William Robinson, date of birth September 15th, 1961. I just wanted to check in on the status of that request.
Sure, give me a second to look that up. What's the case name, and can you tell me the date-of-service window we're working with?
Absolutely — the case is Robinson versus Coast Highway Logistics, and we're after the complete treatment records for whatever period is specified on the subpoena.
Okay, so the records are actually ready to go on our end — the hold-up is that there's a retrieval fee that needs to be taken care of before we can release anything.
Totally understandable — what's the dollar amount? I want to get the approval process started on our end as soon as we hang up.
The total comes out to six hundred dollars based on the page count.
Perfect — six hundred dollars, noted. I'll submit that for authorization this afternoon and follow up with a call to sort out payment. Once that's settled, are we looking at a same-day turnaround for the release?
That's right — as soon as payment goes through, we can get them out the same day.