Continental Casualty Group·Perez v. Valley Produce Distributors
Medical records, you've reached Mary — what can I do for you today?
Hey Mary, my name's Margot, I'm with Atlas reaching out on behalf of Continental Casualty Group. We've got a subpoena on file over at your facility for a patient named Donald Perez, born November 1st, 1952. I just wanted to check in and see where things are at with that request.
Sure, give me just a second to look that up. Can you tell me the case name and the date-of-service range you need covered?
Absolutely — the case is Perez v. Valley Produce Distributors, and we're after the complete treatment records for the time period specified in the subpoena.
Okay, I'm looking at the request now, but our compliance team has put a hold on it — they're saying they need a signed HIPAA authorization before anything goes out, and it also appears the requesting attorney wasn't pre-noticed as required.
I hear you. The subpoena duces tecum we served was issued in full compliance with Code of Civil Procedure section 1985.3 — the consumer notice went out alongside it. I'm happy to resend the proof of service along with a re-noticed authorization today if that's what it takes to get the compliance hold lifted. Would that do it?
Yeah, if you can get me that re-noticed authorization and the proof of service, I should be able to move it forward. Send those over and I'll personally walk them down to compliance.
Great, I'll get those documents over to you within the hour. Once compliance gives the green light, what kind of turnaround are we looking at for the records to go out?
Realistically speaking, probably Friday — as long as compliance is able to clear it by tomorrow.