Continental Casualty Group·Lopez v. Cedar State Warehousing
Thank you for calling Crescent Regional Medical Center. For billing, press 1. For medical records, press 2. For all other inquiries, please stay on the line.
[Selects 2 — medical records]
Medical records, Jessica speaking — what can I do for you today?
Hey Jessica, my name is Margot, calling from Atlas on behalf of Continental Casualty Group. We've got a subpoena on file with you all for a patient named Charles Lopez, date of birth June 10th, 2005. I wanted to check in and see where things stand with that request.
Sure, let me take a look. Can you give me the case name and the date-of-service window you're after?
Absolutely — the case is Lopez versus Cedar State Warehousing, and we're looking for the complete treatment records covering the period specified on the subpoena.
I do see the request here, but our compliance team has put a hold on it. They're requiring a signed HIPAA authorization before anything can go out, and it's also showing that the requesting attorney wasn't pre-noticed on this.
I hear you. I want to point out that the subpoena duces tecum we served was issued in accordance with Code of Civil Procedure section 1985.3 — the consumer notice went out along with it. I'm happy to resend the proof of service and a re-noticed authorization right now if that's what it takes to get the compliance hold lifted.
Yeah, if you can get me that re-noticed authorization and the proof of service, I should be able to move it forward. Send those over and I'll take them straight to compliance myself.
That works great — I'll have everything over to you within the hour. Once compliance gives the green light, what kind of turnaround are we looking at for the records to go out?
Realistically, if compliance clears it by tomorrow, you're probably looking at Friday for the records to go out.